FAQ

A1) There are 2 simple Steps:

Step 1. Registration It is Simple. Every Movie Voucher contains a Unique Code. You are required to register this within 30 days of receiving the Voucher. For Registration, visit www.kenya.cinerewardz.com. On registration you receive an Authentication Number by email or via sms within 24 hours.

Step 2: Booking Request For giving Booking Request you have to visit www.kenya.cinerewardz.com, Select Booking Tab and fill-up the Booking Request Form. Please note that this process has to be done before the voucher expiry date mentioned in your voucher, email or SMS. It is mandatory to give two choices for getting easy availability.

Once you book, you will receive your movie ticket code 24hours prior to the show on your mobile or email. Present this at the BOX Office Window and you will receive a physical ticket.

A2) No. The tickets cannot be booked directly at the multiplex. Tickets can only be booked by as per the process given above in A1.

A3) Movie vouchers are not transferable.

A4) The last date to register is as mentioned on the voucher. The authentication code received after registration will be valid for 30 days.

A5) Once the tickets are booked you cannot cancel /amend the booking

A6) Yes you will. Do remember to give two unique options of date and multiplex/theatre. The show timings could vary +/- 2 hours.

A7) The Movie vouchers are valid for booking for all shows from Monday to Thursday and Friday to Sunday morning shows. The voucher is valid for best available silver class seats and not valid for special screenings, paid preview, premier and gold class seats.

A8) The seats choice is not available .You will be provided with the best available seats at the time of booking.

A9) CineRewardz booking services is to facilitate bookings for special customers only .This service is not open to book for all.

A10) No. The booking has to be for a currently running movie or released movie.

A11) Tickets can be booked minimum of 2 days and maximum of 7 days in advance .Tickets cannot be booked earlier than 7 days as the schedules of the multiplexes are very dynamic and is subject to change over a short notice.

A12) This can only happen if you present the wrong information at the box office. Please remember the number that you have to show is the ticket number and NOT the voucher number or the registration number. The ticket number is the one you receive when you have booked your movie tickets by giving the choice of multiplex and dates. In spite of this should it ever happen that your ticket is not accepted you will be entitled to a full refund of the same by presenting the proof of the same.

A13) Simply put this means that you have to use the voucher for watching a show before 31st of the month. So as not to miss out the use of the voucher, ensure that you request for booking atleast 2 days before the expiry date. The system will not accept your bookings later than that or for screenings beyond the expiry date.

A14) The booking request must be made atleast 2 working days before the expiry date of authentication code. In this case, you must submit a booking request on Wednesday.